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Fire & Water - Cleanup & Restoration

Why Insurance Companies Like Working with SERVPRO

5/13/2020 (Permalink)

As an insurance adjuster, you work in a constant state of balance between your clients' needs and the needs of your company. When your client's home in Germantown, Tennessee, and Collierville, Tennessee, is damaged by a storm or fire, you are likely the first call the homeowner will make. You also have an obligation to your company to get as good a deal as possible. A vendor such as SERVPRO of Germantown / Collierville can help you satisfy both parties.

Keeping You Informed

The Claims Information Center (CIC) helps keep you updated on every detail of the work done on your client's home. The job file includes:

  • Initial damage assessment
  • Response time
  • Itemized list of losses
  • Digital photos of the damage
  • Detailed cost estimate

While you want to complete your walkthrough of the property as part of your responsibility as the insurance adjuster, the records from the CIC can be valuable when your client files the claim. Electronic records make it easy to keep you informed throughout the process.

Keeping Communication Open

The 24-hour emergency call center makes it possible for you and your client to get the service and answers you need no matter what time of day it is. As soon as the service request comes into the call center, dispatchers notify local franchises to meet your client and start the restoration process.

Keeping Costs Low

Certified restoration specialists are trained to assess every situation thoroughly and restore whatever they can. By pretesting each item affected by the disaster, they can determine what can be salvaged. Fewer items that end up on the replacement list on the insurance claim, the lower your costs will be. The goal is to save as many items as possible.

SERVPRO of Germantown / Collierville is committed to working with the insurance adjuster to get the job done right. Choosing specialists who see the big picture is suitable for both your client and your company.

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