Recent Storm Damage Posts

3 Steps for Repairing a Leaking Commercial Roof

8/24/2020 (Permalink)

A tree falling on a house Storm damage results in a Germantown, Tennessee, home.

Heavy rains and strong winds can cause considerable storm damage to your Germantown, Tennessee, or Collierville, Tennessee, commercial building. However, more elements than strong winds can cause damages in vulnerable areas. Standing water and other flooding types can cause a roof leak, which may interrupt normal business operations and cause monetary loss. Take these steps to repair and reduce the risk of long-term roofing difficulties.

1. Call for Mitigation

Taking quick action upon discovering a leak can help prevent costly water damage to your building. Call storm damage and flood mitigation experts to stop the leak using tarps and temporary sealant. This can be one of the most effective ways to stem the flow of a serious roofing leak. You may want to be prepared for flood technicians to evacuate affected areas of your building while mitigation is performed.

2. Take Note of the Damage

Once you can safely access your building’s roof, make a list of any damage you see so you can report it to your insurance provider or roofing contractor. You should note any missing shingles, visible sagging, standing water, and damaged roofing material that replacement. Creating this list will help gauge the cost of the repair of a roof leak. Additionally, take photos, so you have visual evidence of the damage you list.

3. Compare Repair Estimates

A damaged roof repaired can cost anywhere from several hundred to a few thousand dollars, depending on the extent of the destruction. Before you settle on a contractor, take the time to compare a few estimates, so you do not overpay for the repairs. Consider asking other business associates if they have any recommendations that may help you hurry the process along.

When your Germantown, Tennessee, or Collierville, Tennessee, commercial building suffers a roof leak, it can be difficult to know where to begin when it comes to repairing. Knowing which steps to take may help you resolve the issue quickly and lower the risk of financial loss. Contact SERVPRO of Germantown / Collierville for additional information.

3 Ways FEMA Can Save the Day

8/24/2020 (Permalink)

Ceiling damage Ceiling damage after a severe storm.

While the nation's countless victims struggled to pick up the pieces after Hurricanes Harvey and Irma, many might wondered how they might recover from storms in their areas. Although it might not sweep across a neighborhood with the force that could wipe out buildings, an average storm can bring a significant amount of flooding. Below are three ways the Federal Emergency Management Agency (FEMA) can help during such difficult times.

1. Financial Support

FEMA steps in when a natural disaster takes over. After a governor confirms a state of emergency, FEMA formulates a method to respond to the crisis effectively. The organization can also work with the states to form funding before an expected storm.

2. Organization

When a flood strikes, it can seem as if a catastrophe has suddenly affected life in general. Since FEMA works at the state level, victims may check whether their specific area can receive support. Through a straightforward system, they may then apply for disaster assistance. Even if you have insurance, connecting with all programs before moving forward might be a wise step.

3. Promptness Matters

Despite the differences in each situation, FEMA can respond to disasters that prioritize victims first. When you register, an inspector specializing in disasters generally visits within a week. From there, the agency can work with homeowners to determine the right assistance plan. To ensure speedy support, victims may also need to work with the agency to specify damages.

No matter the extent of the damage, discovering that your home has become the setting for a flood can be shocking, challenging, and stressful. However, this is the point at which FEMA can step in to help you get your space – and subsequently, your life – back on track.

Causes of Basement Floods and Tips for Removing Water

8/24/2020 (Permalink)

There're many significant headaches for homeowners in Germantown, Tennessee, or Collierville, Tennessee, have to deal with. Flooding ranks among the most serious threats to any home, compromising property, possessions, and even the health of those who live within. Adding to the challenge is most families don't possess equipment, such as a trash pump, needed to handle this type of disaster. One of the biggest reasons professional cleanup services have become a necessity. Whether the issue stems from a failed sump pump or another source, it's essential to begin recovery sooner.

Common Causes of Flooding

Many homes with basements depend on equipment such as sump pumps to keep water from accumulating inside. However, problems can arise when these pumps fail, or when situations such as power outages prevent them from performing as intended. When the failure of this nature occurs, flooding is a definite risk. Other common sources of excess moisture in the home include:

  • Insufficient water reduction near the home during rainstorms (often caused by issues such as clogged gutters);
  • Septic drainage problems, such as sewage overflowing from backed-up main lines;
  • Problems within a home's water supply lines and/or water heater.

Removal and Resolution

If you don't own a trash pump, it doesn't mean you can't salvage a bad situation. Professional service providers may employ portable extraction equipment, such as a sump pump running on a generator, or even utilize heavy-duty truck-mounted units depending on the location and severity of the flooding. Tools like industrial fans and dehumidifiers are brought in afterward to continue drying the area while inhibiting mold growth, unwanted odors, and other adverse effects.

In any floodwater situation in Germantown, Tennessee, or Collierville, Tennessee, it's essential to quickly initiate the recovery process to mitigate potential damage as much as possible. For additional information regarding water damage, contact SERVPRO of Germantown / Collierville at (901) 755-3705.

What is a Flood Cut?

8/24/2020 (Permalink)

Water removal and restoration professionals in Germantown, Tennesee, or Collierville, Tennessee, depend on many tools and techniques to extract excess water due to flooding. Additionally, their jobs require expert methods to get rid of debris and damaged surfaces. They may use a flood cut to reduce leaving behind materials destroyed by floodwaters, bacteria, chemical leaks, mold, and other types of contamination. Learning a little more about flood cut techniques will help you understand how commercial restoration specialists bring your flooded areas back to their former conditions.

How Do Flood Cuts Work?

Performing a flood cut, a restoration expert incises a line in your walls around 12 inches above the top level of flooding. Then, it carves out all drywall materials below that line. Since it’s a targeted extraction to get rid of waterlogged and contaminated materials, the line must be set that high to ensure the job is done right. Notably, a flood cut is almost always required when the drywall has insulation installed behind it.

What is the Tear-Out Process?

A flood cut removes impacted drywall, but it’s usually part of a larger tear-out process to remove damaged and contaminated items. This can include the installation of plastic barriers to separate impacted areas from unaffected spaces. Other items affected by flood damage are uninstalled or eliminated:

  • Wet carpet and padding
  • Waterlogged or destroyed hard flooring
  • Plaster
  • Wallpaper and paneling
  • Insulation
  • Electrical outlets

Should You Leave it to the Experts?

Recovering from physical storm damage in Germantown, Tennessee, or Collierville, Tennessee, requires professional assistance. Such experts employ a wide range of methods to quickly extract water, remove solid waste, and eliminate contaminated materials such as drywall, carpeting, paneling, and insulation. Turn to technicians whose focuses are on what’s most important to you: running your business.

Contact SERVPRO of Germantown / Collierville, for additional information on flood damage.

Taking Care of a Flooded Property the Right Way

8/24/2020 (Permalink)

Flood damage is among the most severe threats posed to any piece of real estate. In the United States alone, flood damage accounts for billions of dollars in losses each year. Many people do not fully realize that the kinds of flood damage that leads to unavoidable, permanent damage to properties are a tiny portion of the total losses caused by flooding. These mass write-off events include things such as long-lasting river-based floods, hurricane-induced storm surges, and other causes of standing flood water that remains for more than about a week. However, the rest of the causes of flood damage lead to water damage that almost always is reversed. Thus, home or business owners must know what to do in the event of a flood, when every minute counts.

For additional information regarding storm damage, contact SERVPRO of Germantown / Collierville at (901) 755-3705.

DIY Flood Damage

8/24/2020 (Permalink)

While the do-it-yourself (DIY) spirit is a good cornerstone of the American character, a flood event is not the time to bring out the shop vac and hope for the best. A professional restoration company has the tools, experience, and workforce to handle severe water damage adequately. Remember, in a water damage event, hours count. Almost all flooded homes or businesses will be restored entirely if the restoration and mitigation process begins within 24 hours of the pipe break or supply line break. After the first 24 hours, if the mitigation and restoration process is not initiated, the chances of the property sustaining permanent damage begin rising. By the end of the first week, if the mitigation and restoration process has not started, the property's chances of being written off become very real. Thus, the property owner must call in their local professional restoration company immediately upon noting floodwater in their home or water in their business.

For additional information on storm damage, contact SERVPRO of Germantown / Collierville at (901) 755-3705.

A Specialized Restoration Team

8/24/2020 (Permalink)

The specialized restoration team located in Germantown, Tennessee, or Collierville, Tennessee, will begin using specialized, highly powerful vacuum equipment to remove all standing water in the home or business. This phase of the cleanup usually takes less than one hour, as the vacuum equipment is typically able to remove thousands of gallons per hour.

The Drying Process Begins

Next, the team will set up powerful drying equipment throughout the home. Using industrial drying equipment and dehumidifiers, the team will take special care to thoroughly dry the area around the original supply line break or pipe break. The drying process may last anywhere from one hour to a full day.

The Final Cleanup

The last step in the process is the final washing and cleansing of all surfaces and furniture that were contacted by floodwater. The washing and cleaning are done using specialized scrubbers and chemicals similar to those used in dry cleaning. At this point, the flooded home will be restored.

For additional information regarding storm damage, contact SERVPRO of Germantown / Collierville at (901) 755-3705.

What to Do When Storm Damage Rocks Your World

8/24/2020 (Permalink)

You've watched the news reports regarding hurricane damage, storm damage, ice damage, and more. Never thinking it would happen to you, helping with donations as others pick up their lives and need help with the restoration. Now a disaster has struck, and you need storm restoration services. Perhaps you've been affected by a hurricane, ice damage, ice damming, and frozen pipes. Regardless of what force has been unleashed by nature, you need storm remediation. You need professionals who know about storm restoration. Flooding, including river flooding, may have filled your home with groundwater or flood water. Roof damage may be bringing a significant roof leak down on your head. Your flood pump may not be up to the task of extreme flooding. Whatever storm damage has come your way, your professional storm restoration company will know what to do to help you get out of a mess of trouble.

For additional information regarding storm damage, contact SERVPRO of Germantown / Collierville at (901) 755-3705.

Taking Those First Steps After Storm Damage

8/24/2020 (Permalink)

It's okay if you're in shock and grieving after storm damage has struck your home. At any time of year, you can get hit by storm damage. River flooding and flooding are typical with hurricane damage or heavy rains of any kind. When floodwater and groundwater rise to astounding levels in your home, the restoration team will bring a flood pump to eliminate the issue. Additionally, the team will bring a hefty flood pump that can eliminate groundwater or floodwater left behind by flooding. If wind or hail damage has resulted in roof damage, additional efforts for roof repair will occur for storm remediation. A roof leak will only cause more damage and must be addressed. After a roof leaf is taken care of, you won't have water coming down inside your home. Roof repair is typical after a winter storm as well. Ice damage can result from ice damming. When ice damming occurs, an ice dam can become significant. An ice dam is sure to cause roof damage and a roof leak. Ice dams must be addressed after a storm. Once the ice dam is eliminated, and the roof leak is located, roof repair will occur for storm remediation. In addition to roof damage and an ice dam, you may have frozen pipes. Frozen pipes can also result in significant issues that require water restoration services. The team will take care of frozen pipes and water restoration. Home restoration will occur as part of storm remediation.

For additional information regarding storm damage, contact SERVPRO of Germantown / Collierville at (901) 755-3705.

Taking Care of Business After a Storm

8/24/2020 (Permalink)

No matter what has happened to your home, whether it's river flooding, ice damage, wind damage, hail damage, or hurricane damage, your storm restoration professionals will get the job done. A restoration team will dry, clean up, and sanitize all areas affected by the storm. The flood pump will go to work for water restoration as floodwater is removed. Wind and hail damage will be wiped away as roof repair work is completed. Once water restoration is accomplished, you'll see home restoration. Salvageable items will be dried and cleaned. The restoration team will put up drywall, new flooring, and carpeting where it is needed. A fresh coat of paint will make a world of difference. New walls can be built. A new roof can be put over your head. Once your storm remediation crew is done with home restoration work, you will feel like you have a new home. You'll be able to put the storm damage behind you and move forward. Any time you have a disaster, bring in your storm damage restoration team to repair your home.

For additional information regarding storm damage, contact SERVPRO of Germantown / Collierville at (901) 755-3705.

A Quick Guide to Commercial Storm Insurance

5/13/2020 (Permalink)

As a business owner in Germantown, Tennessee, or Collierville, Tennessee, insuring your property is a no-brainer. However, not all people know precisely how storm insurance works or what it covers. SERVPRO of Germantown / Collierville is here to help. Here are some tips to help you understand insurance coverage.

Categories of Coverage

Not all storms, or deductibles, are created equal. The best way to understand your specific coverage is to read your commercial insurance policy or speak with the agent. Generally, insurance policies reference these three categories:

  • Windstorm – This includes any damage to the property resulting from wind or hail that does not fall into one of the other categories.
  • Hurricane – The definition of a hurricane differs by state and storm insurance company. Some define it by wind speed; others consider the amount of time between the National Weather Service (NWS) announcement and the time of the damage.
  • Named Storm – When a tropical storm is severe and widespread, the NWS calls it. For some insurance coverage, this may fall into the hurricane category.

Differences in Deductibles 

When you first buy property insurance, you consider your deductible. This is the amount of money that you, the business owner, must pay out of pocket before receiving insurance funds. When the damage is the result of a natural disaster, people are often surprised that the same deductible does not apply. Instead of a standard amount, coverage is a percentage of the total cost for storm restoration professionals to mitigate and repair the damage. A typical rate is between one and five percent.

Whether severe winds in Germantown, Tennessee, or Collierville, Tennessee, knocks a tree into your commercial building or a hurricane causes significant destruction, understanding storm insurance is critical to getting your business up and running again. When the unexpected happens, take comfort in the notion that your insurance agent and SERVPRO of Germantown / Collierville is here for you!

How to Recover Your Home After Flood Damage

5/13/2020 (Permalink)

When floods cause havoc in your home, there're some recommended immediate practices to reclaim your property. Whether the flood damage results from groundwater, a leak, or rainwater, you need a fast, professional water cleanup. You surely don't want floodwater in your business. In any case, SERVPRO of Germantown / Collierville is here to help.

Water Cleanup and Mitigation

Issued by the Federal Emergency Management Agency (FEMA), home and commercial premises owners should inspect their buildings for signs of structural damage immediately after serious flooding. With qualified water damage and mitigation inspector, you need to do a water cleanup and check for cracked or loose foundations, cracked walls, fractured floors, holes on floors, or wobbly warping.

You should consult the utility companies to inspect the water in the home, electric, gas, and sewer lines. According to Dr. Maurice A. Ramirez in "The Complete Idiot's Guide to Disaster Preparedness," a combination of water in a business, floodwater, and electricity means disaster.

Your Safety

Before entering a flooded home, you should wear protective clothing, a dust mask, gloves, and a hard headgear. Don't get into the flooded building unless you are sure that the structural integrity is intact. Never risk your life when floodwater fills the place all over.

Assessing the Water Damage

If flood water fills your home, the type of water cleanup and repairs required depends on the extent of the damage. First, check how deep the water is and how far it has soaked the household items and the internal structures. A resistance meter is ideal in measuring the moisture levels. Sometimes, the person assessing the floods may drill exploratory holes and slot in a humidity probe gadget.

There is apparent flood damage, while other damages may require some special water cleanup and inspection. Your unwanted water in the home involves drying and an assessment of these damages:

  • Wet plaster, wallboard, insulation, or paneling
    Distorted warping and floorboards due to flood damage
  • Severe wood rot in the lumber structures
    Termite damage for termites infest wet wood
    Weak home foundation or an eroded ground surrounding the home
  • Roof damage in form cracked or missing shingles, faulty flashing or holes

Further checking may include the walls and ceilings for any discoloration. Additionally, you should observe the premises for any signs of textured growth, mostly black or green, musty smells, or foul odors.

Reputable water in a business company can assist in ascertaining the flood damage to the important installations. The following equipment will need drying and cleaning:

  • The air ducts
  • Heating and air conditioning
  • Sewage system
  • Electrical systems

Contact SERVPRO of Germantown / Collierville at (901) 755-3705 for assistance regarding water and flood damage.

The Home Restoration Process - After a Flood

5/13/2020 (Permalink)

In the most fortunate flooding cases, the water will only cover the floor. If the water damage is extensive, SERVPRO of Germantown / Collierville can help address the disaster, such as:


The flooded floor needs drying quickly. The process will involve the removal of any floodwater underneath the wooden floors. Such procedures can clear the residual damp on the floorboards; otherwise, your home could have molds leading to health effects.

Walls and Ceilings

In case of damages on the paneling, some remedial drying is necessary. The areas that require attention include plasterwork, ceiling, and walls. To avoid the risks posed by any wet and poisonous wall coverings, the lead-based asbestos tiling and paints may need replacing.

The Weakened Home Structure

Your brick and granite will require professional restoration. Homes with wattle structures, particular refurbishment is necessary to prevent molds from growing. The contractor should advise on flood mitigation against future flooding and water damage.

Furniture Restoration and Flood Mitigation

Besides the structure repairs, the restoration contractor can look into the issues of furniture and clear residue damp to prevent insect infestations or future rots. Additionally, the contractor must ensure the proper working of the gutters, sewer, drainage, and air conditioning.

Contact SERVPRO of Germantown / Collierville at (901) 755-3705 for additional information regarding water damage.

That Sure Isn’t Charlie’s Chocolate Factory: Four Steps to Take After a Sewage Backup in Your Bathroom

5/13/2020 (Permalink)

Sewage backup from extensive rains or clogged pipes can contaminate and infect your home, making it and its contents unsafe. While it's easy to assume that the laundry room is the most vulnerable area, a bathroom, with its multiple drains and direct connection to waste lines, is equally, if not more susceptible. A bathtub backup is equally as likely as a toilet or floor drain backup. The question, then, is what do you do when a sewer backs up in your home? SERVPRO of Germantown / Collierville helps supply some answers to those questions.

1. Safety First

When there's sewage in your house, it's necessary to take all safety precautions because there may be damaged wiring, mold, and hazardous pathogens. You should avoid contact with the contaminated area, turn off the power, and turn off the water. If you must enter the area, be sure to wear appropriate protective clothing.

2. Prevent Damage

To prevent further damage from a sewage backup, you should turn off your water, remove any contaminated objects, and ensure the clean areas remain clean. It is also good to ventilate the area by opening windows and doors, preventing the buildup of humidity and further moisture. If the contaminated area isn't contained, it is better to allow restoration specialists in the Germantown, Tennessee, or Collierville, Tennessee, area to handle any questionable materials and processes.

3. Begin Cleanup

The cleanup process may be extensive, depending on the volume of sewage and the level of contamination. Essentially, you or the experts you hire will want to remove the excess water quickly and contain any contaminated objects to ensure minimal exposure. Depending on the extent of the damage, your insurance company or local municipality may require a professional crew, specializing in hazardous material, to clean your home.

4. Install Tools

Once your restoration is complete, you should update your plumbing system with preventative tools, for example, an overhead sewer or a backwater valve, to protect from this type of damage.

A sewage backup can be a dangerous thing, and, while the above steps may seem simple enough, the potential health risks may make it more prudent to ask for help. For additional information, contact SERVPRO of Germantown / Collierville at (901) 755-3705.

Characteristics of Blackwater

5/13/2020 (Permalink)

When your commercial building in Germantown, Tennessee, or Collierville, Tennessee, floods, you may not realize that the damage can vary based on the water source. Flooding usually falls into one of three categories—clean, gray, or black. For example, if a pipe burst, SERVPRO of Germantown / Collierville may not have to worry about the decontamination process as if they would if the flood water came from rain. To better understand these differences, you need to consider the characteristics of the third category of water damage.


The source of the water may dictate whether it is considered black, gray, or clean. Anything in the black category usually comes from one of the following sources:

• Sewage backup
• River overflow
• Heavy rain

Because the source plays such an important role in a flood's categorization, storm damage often falls into the black water category. In some unique circumstances, stormwater may still fit into the second, slightly cleaner grouping.


What is in the water is also important for its categorization. Blackwater is categorized as such when the liquid is combined with feces, harsh chemicals, viruses, spores, or microbes. The more contaminated the water is, the more likely it will fall into the black category rather than the gray.


Of course, even flood water once considered clean can morph into this dirty category. When floods are allowed to sit in a commercial building for long periods of time, the liquid may pick up pollen, bacteria, and chemicals from the environment. Too much time between the flooding and the cleanup essentially degrades the water into the black category.

The floodwater that fills your commercial building may be considered black if it has the three characteristics mentioned above. As you start the cleanup process, it may be helpful to learn more about the three classes of standing water that can affect your property. SERVPRO of Germantown / Collierville can help educate you regarding these three classes of water to begin the cleanup process at your business. Contact us at (901) 755-3705 for additional information.

What Happens to Your Home After a Flood?

5/13/2020 (Permalink)

Flooding: It's every homeowner's nightmare. It's something you hope never to experience. Unfortunately, residents in Germantown, Tennessee, or Collierville, Tennessee, have to deal with this reality. While you can do some things to minimize flooding in some cases, you can't always hold back floods from getting into your home. If water has damaged parts of your home, you'll need to tear out the affected areas. There're other steps SERVPRO of Germantown / Collierville recommends to get your home back to a livable state.

Get Rid of the Water

Different amounts of water find its way into your home during a flood. Even small amounts can cause water damage to your valuables and various parts of your house. You must remove this water as quickly as possible to reduce the risk of mold.

• Extract the water using a wet vacuum.
• Use an industrial-strength carpet cleaner to suck up water.
• Call a professional company that specializes in storm restoration to help.

Remove Damaged Items

After a flood, the chances are high that your walls and flooring will have damage. These areas might even be destroyed or unusable. In these cases, you need to tear out ruined carpet, hardwood, tile, or drywall. This will help ensure that mold and other foreign materials don't form.


Don't forget to clean the affected areas once you've removed flooring and drywall. Getting rid of water and damaged areas isn't enough. You also should use a heavy-duty cleaner and sanitizer to reduce the risk of bacteria growing in your home. This process will also help eliminate unpleasant odors.

After a flood in your home, it's vital that you remove any remaining water and that you tear out and clean affected places. You don't have to perform these tasks on your own. Contact SERVPRO of Germantown / Collierville at (901) 755-3705 to get your home back to normal.